Frequently Asked Questions


What is the minimum order value?

Our minimum order value is £50 excluding VAT, this also applies to collections.

How do I open an account?

You can request an Account Application Form from our Sales or Accounts department. Accounts are subject to credit check. Contact [email protected] or [email protected]

How do I order?

When you decide to place an order, use any of the following options;
Add products to your quote basket or send an enquiry form to our sales team who will get back to you with a quotation. Or alternative contact our Sales department on: Email: [email protected] Phone: 01922 471 000

How do I pay?

We accept all major credit cards. We use the WorldPay service for safe and hassle-free credit card transactions.

How can I get a copy of my invoices/statements?

Please contact our Accounts department regarding copies of invoices and statements at [email protected]

How do I query my invoice?

Please contact our Sales department regarding any issues with invoices [email protected]. If you wish to request a copy of an invoice, please contact our Accounts department [email protected]

Can I get a forward dated invoice?

No, all dispatches are invoiced the day they leave the premises.


When is the last ‘next day delivery’ time?

Next day delivery applies to orders placed before 3pm Monday-Thursday and orders placed before 2pm on Friday. This applies to in-stock items only. UK Mainland & Scotland, exclusions apply. Deliveries should arrive next day by 5:30pm. Unless premium services have been requested.

What are the delivery charges?

UK & Scotland; £11.50 or £13.50 for residential addresses for orders below £250. Carriage free for orders over £250. Ireland; £75.00 for orders under £750 plus Documentation Fees applicable to cover clearance charges. Carriage free for orders over £750. We ship to over 60 countries worldwide, charges differ for each region, to find out more on international delivery charges please contact our Export department at [email protected]

Can I track my order?

No, we do not currently offer this service to customers, but our Sales department can help on your behalf regarding any issues.

Can I collect my order?

Yes, you can collect from Head Office, Walsall at ‘Goods Inwards’. The goods will be held for 5 days.


What are your opening times?

Walsall Head Office
Monday to Thursday – 8:30am – 5:15pm
Friday – 8:30am – 4:00pm
Saturday/Sunday – Closed

Trade Counter is currently closed

Where can I find technical drawings, CAD models and data sheets?

Technical drawings are available to download on product pages where available. CAD models can also be requested where available on product pages. Data sheets are available upon request at [email protected].

Are all products on the website in stock?

Unfortunately our website does not state stock levels and therefore will not state which products are in stock or not. We will be more than happy to give you some advice, feel free to give us a call.

Can I use the images and product descriptions on your website?

All content in the form of design, photographs, text, graphics and illustrations are Copyright © 2022, Albert Jagger Limited. All rights reserved. Permission is granted to copy electronically and to print in hard copy portions of this web site for the purpose of promoting Albert Jagger Limited and their associated products for personal reference/use only. Please note that certain products and company names mentioned on this site may be registered trademarks, therefore subject to rights reserved for their respective owners.

Are there any jobs available?

Keep an eye out on our social media channels for job openings if you're interested in joining us here at Albert Jagger.

What is your company number and VAT registration number?

Our company number, registered in England & Wales is 325249.
Our VAT number is GB 806 6470 27.

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